Privacy Policy | Car Accident Helpline

About this Privacy Policy

This Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, disclosed, used, stored and otherwise handled by car-accident-helpline.com (Car Accident Helpline). The Policy relates to personal information collected by any means, by any technology and assumes that you are an Australian resident.

By using Car Accident Helpline's website, products or services, you consent to Car Accident Helpline using your personal information as set out in this Privacy Policy.

Car Accident Helpline treats the handling of your personal information very seriously. To that end, it has systems and procedures in place to protect your privacy in relation to the handling of your personal information.

Car Accident Helpline's objective is to handle information responsibly and provide you with some control over the way information about you is handled and stored.

Our Commitment to Protect Your Privacy

We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any information we hold about you will be treated in a way which ensures protection of that information.

Our commitment in respect of your information is to abide by the Australian Privacy Principles, as set out in the Privacy Act 1988 (Cth) and other relevant law.

Personal Information

When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.

The kinds of personal information we collect about you includes your name, date of birth, address, occupation, contact details, and any other information we may need to identify you and manage your claim.

Why We Collect Your Personal Information

We collect personal information for the purposes of managing your vehicle accident claim, arranging services on your behalf (including replacement vehicles, repairs, and legal referrals), and maintaining our relationship with you. From time to time we may offer you other products and services provided by us or our wider group of companies.

To enable us to deliver the services we have undertaken to provide to you, we may disclose your personal information to other organisations that provide products or services used by us, including repair centres, credit hire providers, legal partners, and insurance companies.

How Do We Collect Your Personal Information?

Where reasonable and practical we will collect your personal information directly from you, typically via our website contact forms, phone calls, or email correspondence. We may also collect your personal information from other parties involved in your claim, including insurance companies, repair centres, and legal representatives.

Website

As well as collecting information such as contact and address details, our website also records traffic statistics such as the number of visitors to our site, the date and the time of the visits, the number of pages viewed, and similar analytics data. These details are primarily used for optimising our site and its performance. We may use Google Analytics, Google Tag Manager, and similar tools to collect this data. Any details recorded are anonymous and we cannot link your identity to these statistics.

Do We Disclose Your Personal Information?

We may disclose your personal information:

To insurance companies involved in your claim
To repair centres carrying out work on your vehicle
To credit hire vehicle providers
To partner law firms for injury and economic loss claims
To other organisations involved in managing your claim
To companies that provide infrastructure systems to us
To anybody who represents you, such as lawyers
To anyone, where you have provided us consent
Where we are required to do so by law

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or that you have consented to us making the disclosure.

Direct Marketing

From time to time we may use your personal information to provide you with current information about our services, offers you may find of interest, or changes to our organisation.

If you do not wish to receive marketing information, you may at any time decline to receive such information by emailing us at info@car-accident-helpline.com. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

Updating Your Personal Information

It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, please contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.

Access and Correction to Your Personal Information

We will provide you with access to the personal information we hold about you. You may request access to any of the personal information we hold about you at any time. We may charge a fee for our costs of retrieving and supplying the information to you, depending on its location and volume.

Depending on the type of request that you make we will usually respond to you within 14 days of receiving your request. There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious. An explanation will be provided to you if we deny you access.

How Safe and Secure is Your Personal Information?

We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and/or electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

Complaints

If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact us at:

Email: info@car-accident-helpline.com
Phone: 1300 908 559
Address: Suite 2, 26-32 Marsh Street, Wolli Creek, NSW, 2205

We will acknowledge your complaint within 7 days. We will provide you with a decision on your complaint within 30 days.

If you believe Car Accident Helpline has not adequately dealt with your complaint, you may also complain to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001

Links to Other Websites

When you access a link from the car-accident-helpline.com website to the website of a third party, those sites are not subject to Car Accident Helpline's Privacy Policy. Those third parties are responsible for informing you of their own privacy standards.

Changes to our Privacy Policy

We may, without notice, amend this Policy from time to time for any reason and will update the Policy accordingly. We ask that you visit our website periodically in order to remain up to date with such changes.

car-accident-helpline.com is a trading style of Instant Marketing Holdings PTY Limited ABN 33 655 573 452.