Free replacement vehicle, delivered same day
Don't go without a car after an accident that wasn't your fault. We arrange a like-for-like replacement vehicle delivered to your door, at absolutely no cost to you.
We're not your insurer. Car Accident Helpline is an independent accident management company. We're not an insurance provider and we're not affiliated with any insurer. We deal with the at-fault driver's insurer so you don't have to.
Or call us directly on 1300 395 743
Start your claim with Car Accident Helpline
Fill in your details and one of our claims handlers will call you back. It's free.
Stay on the road while we sort everything out
When you've been in an accident that wasn't your fault, the last thing you need is to be stuck without a car. Whether you need it for work, the school run, or daily life. We understand that losing your vehicle is a real disruption.
That's why we arrange a like-for-like replacement vehicle as quickly as possible, usually the same day. It's delivered to your home or workplace and you keep it for the entire time your car is being repaired.
What is credit hire?
Credit hire is a well-established service that provides replacement vehicles to non-fault accident victims. Instead of going through your own insurer (and risking your excess and no-claims bonus), a credit hire company provides the vehicle upfront.
The cost is then recovered directly from the at-fault driver's insurance company. This means you pay nothing. The at-fault insurer covers the cost as part of their liability.
It's completely legal, widely used across Australia, and designed to ensure non-fault drivers aren't left out of pocket.
Replacement vehicle FAQs
We provide a like-for-like replacement vehicle that matches your own car as closely as possible. If you drive a sedan, you'll get a sedan. If you drive an SUV, you'll get an SUV. The goal is to keep you on the road in a vehicle that suits your daily needs.
You can keep the replacement vehicle for the entire duration of your repair, from the day your car goes into the workshop until the day it's returned to you. If your vehicle is written off, you'll typically keep the replacement until your claim is settled and you've had reasonable time to source a new vehicle.
Yes. The replacement vehicle is provided under a credit hire agreement. The cost is recovered from the at-fault driver's insurance company. You pay nothing. No deposit, no daily rate, no fuel surcharge, no excess.
Absolutely. We'll arrange delivery and collection of the replacement vehicle at a location that suits you, whether that's your home, your workplace, or another convenient address.
Ready to get started?
If you've had an accident in Victoria that wasn't your fault, we can help. Our service is completely free. No hidden fees, no excess to pay, and your no-claims bonus stays protected. Fill in the form and one of our claims handlers will call you back to talk through your options.
Request a free call back
No obligation. Just a friendly chat about your options.