Quality repairs managed from start to finish
Your vehicle deserves the best repair job. We coordinate everything with our approved repairer network, using manufacturer parts and full quality checks, at no cost to you.
We're not your insurer. Car Accident Helpline is an independent accident management company. We're not an insurance provider and we're not affiliated with any insurer. We deal with the at-fault driver's insurer so you don't have to.
Or call us directly on 1300 395 743
Start your claim with Car Accident Helpline
Fill in your details and one of our claims handlers will call you back. It's free.
Your car, repaired to the highest standard
After a non-fault accident, your vehicle will be repaired by one of our approved repair centres across Victoria. These are experienced, professional workshops that meet our strict quality standards.
All repairs use manufacturer-approved parts to ensure your vehicle is restored to its pre-accident condition. Your claims handler manages the entire process. You don't need to chase anyone or negotiate with insurers.
The repair process
Vehicle assessment
Once your vehicle has been recovered, our approved repairer carries out a full damage assessment and prepares a detailed repair estimate.
Authorisation and parts
We manage the authorisation process with the at-fault insurer and order all necessary manufacturer-approved parts.
Repair and quality check
Your vehicle is repaired to the highest standard with full quality assurance checks before being returned to you.
Vehicle returned
Your repaired vehicle is delivered back to you and the replacement vehicle is collected. Simple as that.
Vehicle repair FAQs
We use a network of approved repair centres across Victoria. These are experienced, professional workshops that meet our quality standards. All repairs are carried out using manufacturer-approved parts to ensure your vehicle is restored to its pre-accident condition.
We recommend using our approved network as it ensures quality control and a streamlined claims process. However, if you have a preferred repairer, let your claims handler know and we'll do our best to accommodate your preference.
If your vehicle is assessed as a total loss (write-off), your claims handler will guide you through the process. You'll typically be entitled to the market value of your vehicle prior to the accident. We'll continue to provide a replacement vehicle while the claim is being resolved.
No. For non-fault accidents, all repair costs are recovered from the at-fault driver's insurer. You won't pay any excess or out-of-pocket costs for the repairs we arrange.
Ready to get started?
If you've had an accident in Victoria that wasn't your fault, we can help. Our service is completely free. No hidden fees, no excess to pay, and your no-claims bonus stays protected. Fill in the form and one of our claims handlers will call you back to talk through your options.
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No obligation. Just a friendly chat about your options.